New Pupil Return and Exchange Policy:

At New Pupil, your satisfaction with our premium leather shoes is our utmost priority. To facilitate a smooth shopping experience, we’ve outlined our return and exchange policy below:

Exchange Policy:
Should you need an exchange upon receiving your New Pupil products, please notify us within 7 days of the product’s arrival. We are here to assist you in facilitating the exchange process. It’s important to note that exchanges are only applicable for size-related issues; changing the product selection is not available.

Return Policy:
Customers can initiate a return in two scenarios:
1. **Size Issue:** If you encounter sizing concerns, we accept returns. Please inform us within 7 days of receiving the product.
2. **Change of Mind:** For cases of a change of mind, returns are accepted. However, customers are responsible for covering the associated delivery charge payable to the delivery rider.

Important Guidelines:
– Exchanges are limited to size-related issues only.
– To initiate a return or exchange, contact us within the specified 7-day period.
– Products must be returned in their original condition, including all tags and packaging.

Additional Note:
Please be aware that we cannot accept returns for any faults or issues discovered after the product has been received. Customers have the right to inspect the product before accepting it from the rider. This policy ensures that any concerns are addressed promptly.

New Pupil values your satisfaction, and our team is dedicated to providing an enjoyable shopping experience. For further inquiries or assistance, feel free to reach out to our customer service. Thank you for choosing Pupil for your leather shoe needs.